FAQ's

Products

The product I want is out of stock.
New items can sell out quickly, but we may get more soon! We usually restock popular items within 1 to 2 weeks.

How do I replace my Sonix screen protector?

We have a No Hassle Replacement Process! For specific details, go to the Screen Protector Replacement Policy section on our Warranty page.

Do your sunnies have UVB/UVA protection? 

Yes, they do!

How do I install and remove a Sonix phone case?
Step 1: Insert top of phone into the case. 
Step 2: Insert the rest of the phone into the case making sure that the buttons and port holes are aligned. 
Step 3: To remove, push phone out through camera hole.

Do you manufacture cases for other brands?
Yes we do! Reach out to support@shopsonix.com for more info.

How can I remove stains from the rubber sides of my case?
The rubber sides may become discolored when exposed to heat, dirt, or dyes. You may try cleaning it with warm, soapy water and a soft cloth after removing it from the phone.

Do you guys make custom cases/designs? 
We do not make custom cases at this time.

The side buttons on my case fell/got lost etc. Are they replaceable?
The side/volume buttons are fully replaceable. You replace the buttons by pushing in the smaller side of the button guard into the hole where the button is located. The button should then be secure and stay in place! 

Shipping

How long does it take to ship after I place my order?
Orders are shipped within 1-2 business days after an order is placed. Please note orders placed on Friday will be shipped on Monday. Our offices are closed on weekends. After your order is placed, please allow up to 10 business days to receive your order. International shipments may take longer.

How can I track my package?
If your order is shipped via a trackable method (FedEx, UPS), tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. If you cannot locate your tracking info in your shipping confirmation email, please contact support@shopsonix.com

How long does it take for my order to be delivered? 
Orders shipped through standard free shipping can take 5-10 business days to be delivered. Orders shipped through expedited shipping can vary depending on the type of service you select during checkout. Orders shipped through standard international free shipping can take 7-21 business days(not including customs delays) to be delivered. Orders shipped through international expedited shipping can take 4-10 business days(not including customs delays).

Orders

I placed an order. When will I receive an email confirmation?
As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at support@shopsonix.com. 

I placed an order. How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.

Where can I find tracking info for my order? 

If your order is shipped via a trackable method (UPS/FedEx), tracking information is sent along with your email confirmation. Please note (UPS/FedEx) tracking updates can take 24-48 hours to become available. If you could not locate an email confirmation in your inbox or spam folder, an email address was probably not entered when placing the order. Please contact support@shopsonix.com for tracking information.

How can I cancel or make a change to an order? 
Please contact support@shopsonix.com immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. Please note: our customer service hours are from 7am PST to 4pm PST, Monday - Friday.

Returns, Exchanges, Warranty

Do you offer any type of warranty? 
Yes. You can read our warranty information here.

What is your return policy for your products? 
You can read about our return policies here.

I received my order and ordered the wrong product, what steps do I have to take to exchange for the correct size/design?
You can read about our the steps to return here (bottom of page).

Does the warranty only cover to replace the case for the same design or can I choose a different design? 
Our warranty covers replacements for the same design only. However if we no longer have the same design in stock, our team can exchange for a different design of equal value. 

What type of damage does the warranty cover for phone cases? The warranty covers defects in materials and craftsmanship. The warranty does not cover normal wear and tear and does not cover damage caused from handling the product outside of normal use. Some cases (eg. leather, patent, Swarovski) are hand made and will require more care due to the nature of their materials. Although our cases are drop test certified to protect your phone, damages incurred to your case from impacts and scratches will not be covered under warranty. You can read more about our warranty information here.

My phone broke with the case on, will you cover repair fees under warranty? 
Unfortunately, our warranty only covers our products. More info on our return policies can be found here. 

Do I need a copy of the receipt in order to process my claim?
Yes, we require a copy of the receipt or similar proof of purchase.

How long does it take to receive my money back on my credit card? Will I be notified?
Once our team completes your refund, you will receive a credit memo. This email is to notify you that our team completed the refund. Please note the funds can take 3-5 business days to become available in your account.

If I purchased this “product" from another retailer (not shopsonix.com or our Amazon store) am I still eligible to receive a replacement under warranty?
Our products are covered under warranty as long as you have proof of purchase.  Please note we only process warranty claims for items purchased from Authorized Retailers at full price.

How long does it take to process a warranty claim?
Warranty claims are processed in 1-2 business days. 

Billing

I cannot place an order on the site, is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile device, please email support@shopsonix.com. Unfortunately we do not take orders over the phone.

What forms of payment do you accept?
Paypal, debit, or credit card.

Partnerships

Who do I contact for press opportunities?
Please contact us at press@shopsonix.com for all press opportunities.

I am looking to use Sonix products in tv/film/print/digital for content? 
Email press@shopsonix.com

Do you manufacture cases for other brands?
Yes we do! Please contact support@shopsonix.com for more info.

Wholesale 

I am interested in selling Sonix products in my store(s). How do I find out more?
Click here to apply for a wholesale account or email us at wholesale@shopsonix.com for all wholesale and stocking inquiries.

Careers