Warranty

 WARRANTY POLICY:

*All sale and clearance items are considered final sale. Warranty Claims can only be filed for items purchased at full retail value. Warranty does not apply to the following products:

Stationery, Face Masks, Universal Liners, UV + O3 Sanitizing Boxes, and Screen Protectors

if your product is covered by warranty, the following applies: 

1-Year Manufacturer’s Warranty Policy

Products: AirPod Cases, AirPod Pro Cases, Phone Rings, Phone Stands, UV Sanitizing Box, Sunnies

Warranty Period: 365 days from date of purchase (1 year)

Policy: Our 1 Year Manufacturers Warranty is acceptable in the case where there are defects in materials and craftsmanship of the product purchased. Damage caused by normal wear and tear and/or damage from handling the product outside of normal use is not excluded.. All Stationery, Face Mask, and Universal Liner items are excluded and final sale.

Products will be refurbished, replaced, or exchanged with a product of equal or greater value at our discretion. The customer is responsible for return shipping and handling costs. Proof of purchase required.

Limited Lifetime Warranty Policy

Products: Cases and Screen Protectors

Warranty Period: As long as the customers own the device for which the product is used from date of purchase.

Policy: Includes product defects for the lifetime of the device that it was purchased for. *Lenntek does not warrant the hardware or device in any way.  This warranty is limited to the lifetime of the device that it was purchased for and does not cover damage caused from handling the product outside of normal use. The warranty does not extend to re-sale product(s) purchased on 3rd party e-commerce marketplaces by sellers other than Sonix. Proof of purchase required.

Products will be refurbished, replaced, or exchanged with a product of equal or lesser value at our discretion. The customer is responsible for return shipping and handling costs. Proof of purchase required.

 **Limited Lifetime Warranty applies to cases that were released after 2017**

Screen Protector Replacement Policy

Products: Screen Protectors (Does not apply to cases, portable chargers, clutches, laptop sleeves, sunnies, paper, essentials, hair accessories, bags)

No Hassle Replacement Process in 2 Steps:

Please email support@shopsonix.com and provide us with:

• Subject line: Screen Protector (Device Size)
• A copy of your receipt
• An image of the screen protector for us verify damage
• Reason for replacement
• A mailing address for your replacement with the following info (Name, Street, City, State, Postal Code)

Once we receive an email with the required info we will email an invoice for the reshipment fee. Please note the invoice will be sent through a separate email from our email address support@shopsonix.com. Make sure to check your inbox as well as your spam/junk folder to locate the invoice. 

• Replacement shipping cost: $9.99 USD (5-10 business days)

Once your payment is received your replacement screen protector will ship in 1-2 business days!

Tips:

* We recommend you keep your screen protector attached to your phone until you receive your replacement if you feel it is safe to do so. Have a friend or family member take a picture or snap a photo in front of a mirror.

* Most bubbles will resolve themselves! If bubbles appear during installation allow 24-72 hours for bubbles to disappear.

* No need to complete a warranty form

* No need to send us your damaged screen protector!